Award Winning Call Center Consulting & Lead Generation, Built on 14+ Years of Running Call Centers

CallCore Media is a nationwide call center consulting and contact center consulting company that helps businesses build, optimize and run high-performing call centers. We work across the whole lifecycle of an operation, from planning it and standing it up to tuning its performance and, in many cases, running it day to day for clients in all 50 states. The terms call center and contact center are often used interchangeably, since a contact center simply handles more channels than voice alone, and we work across both. Everything we do is grounded in 14+ years of operating our own call centers rather than advising from the outside.

The work splits into two halves. Call center consulting is for teams who want to own their operation: we help you specify the dialer and telephony stack, design call routing and scripts, build quality assurance and coaching programs, plan headcount, and put a compliance framework in place. Done-for-you call center services are for businesses that want the results without building a team, covering lead generation, pay per call, performance marketing, customer service and fully managed campaigns delivered by our own US-based agents.

What ties the two together is that we are operators first. We run award-winning pay-per-call and lead generation campaigns of our own every single day, which means the dialer strategies, scorecards and compliance processes we recommend are already proven on a live floor. Most clients start on one side and grow into the other: a consulting engagement to get the operation right, then managed operations once they see what it can do.

Call center consulting is expert, hands-on help from a call center consultant to build, fix or scale a call center or contact center across the four things that determine whether it performs: technology, people, process and compliance. A good consultant does not just produce a report. They specify the dialer and CRM integration, rewrite the scripts, build the QA scorecards, coach the floor, and stay involved until the numbers move.

A typical call center consulting engagement with us starts with a full audit of your operation and data: connect and contact rates, conversion by agent and by hour, average handle time, cost per acquisition, QA scores and compliance exposure. From there we work on whichever levers matter most, whether that is dialer management and call routing, script and objection handling, quality assurance and call scoring, recruiting and training, or the reporting you need to manage any of it.

The difference is simple: we are operators, not advisers. Very few consultancies actually run a call center. We do, every day, which means our recommendations are tested against real conversations in real campaigns rather than drawn from a slide deck. When we tell you a predictive dialer setting is costing you conversions or that a script is losing people in the first fifteen seconds, it is because we have watched it happen on our own floor. Read more about our team and track record.

Both, and you can move between them as your needs change. Some clients bring us in purely as consultants to guide an in-house team. Others hand us the entire operation to run against agreed KPIs. A large number start with the first and move to the second once they see the results.

As consultants, we work alongside your existing managers and agents. We audit the operation, design the improvements, and transfer the knowledge so your team can run it without us. Scripts, scorecards, coaching frameworks, dialer configuration and reporting dashboards all stay yours. This suits businesses that already have a floor and the management capacity to run it, but know the numbers should be better than they are.

With managed call center operations, we run your agents, dialer, quality assurance, reporting and compliance to KPIs we agree upfront. You keep full visibility into scorecards and performance data, because it stays your operation and we simply operate it, while your team focuses on the wider business. It is the fastest route to a working call center when you do not want to build management depth in-house, and you can bring it back in-house later.

Yes. Building call centers from nothing is one of the things we do most. We help you build a call center end to end so it performs from launch instead of learning on the job, which is where most new operations lose their first six months and a great deal of money.

On the technology side we specify and configure the whole stack: the dialer and dialing mode, VoIP telephony, call routing and IVR, CRM integration, call recording and the reporting layer you will actually run the operation on. On the people side we plan headcount against your target call volume and cost per acquisition, define the roles, and handle recruiting and training so agents are trained on your offer and your objections rather than a generic course.

Then there is everything that makes it hold together: call scripts, workflows, quality assurance scorecards, and a compliance framework covering TCPA, consent capture, DNC scrubbing and call recording disclosures. We usually launch with a small pilot campaign to validate conversion and cost per acquisition before scaling headcount, so you are scaling something that already works rather than betting on it.

Absolutely, and it is usually the fastest return available to you. Call center optimization takes an operation that is already running and lifts the numbers that matter, meaning conversion rate, agent productivity, contact rate and cost per acquisition, without the time and cost of rebuilding from scratch.

We start by listening to calls and scoring them, because that is where the problem almost always shows up first. From there the audit widens to your data: conversion by agent, by campaign and by hour of day, connect and contact rates, average handle time, abandon rate, and how quickly new agents reach productivity. Most operations are losing conversions in two or three specific, fixable places: a weak opening, poor dialer configuration, bad list targeting, or coaching that is not tied to anything measurable.

Then we fix them in priority order and measure the result. That typically means rewritten scripts and objection handling, a restructured quality assurance program with scorecards agents actually understand, retuned dialer and routing settings, and reporting that shows performance daily rather than monthly. Improvements are measured against your existing baseline so you can see exactly what changed and what it was worth.

Yes. We operate nationwide with US-based agents and a remote-first delivery model, serving businesses in all 50 states from our Florida base. Our agents handle inbound and outbound work across sales, customer service and customer support, and are familiar with US compliance requirements, which matters enormously in regulated verticals.

Remote-first is a deliberate choice rather than a compromise. It lets us recruit from a national talent pool instead of whoever lives near a building, and it means capacity scales up or down with your demand rather than with a lease. For clients, that translates into faster ramp when a campaign takes off and no stranded cost when seasonality drops. The technology stack, monitoring and quality assurance are built for distributed teams from the start.

We work with businesses across the country, and three states account for a large share of that work: Florida, Texas and California. Each has its own market conditions and its own rules to work within, and we are familiar with the federal and state requirements in all of them. You can see every location we serve for more detail.

Yes. Compliance is designed into every operation we run or build, not bolted on afterwards. We handle consent capture, DNC scrubbing, call recording disclosures and ongoing call monitoring so you are TCPA-compliant from the very first call, and CMS-compliant as well where that applies to your vertical.

In practice that means several things running continuously. Proof of consent is captured and stored so it can be produced later, and on an opted-in campaign that record is what governs the call: a documented opt-in permits contact that a do-not-call listing would otherwise block. Where a campaign involves cold outreach rather than opted-in records, lists are scrubbed against federal and state do-not-call registries before every campaign rather than once at setup. Calls are recorded with the correct disclosures for the states involved. Dialing modes and call frequency are configured within the rules rather than tuned purely for throughput, because an aggressive dialer configuration is one of the most common ways operations create exposure without realising it.

The part most operations miss is monitoring. Our compliance program runs alongside quality assurance so the same call reviews that check whether an agent sold well also check whether they said what they were required to say. That is the only arrangement that holds up at scale. Compliance treated as a separate annual audit will always drift between audits, and you will not find out until a complaint arrives.

Fully managed operations are $1,500 a week, all in. That is roughly what one good employee costs, and for it you get our entire team rather than one person's output. Smaller one-off pieces of work are quoted at an hourly rate against a defined scope of work.

The flat weekly price works because running a call center properly is not one job. To cover what we cover, from recruiting and training through dialer and routing, scripts, quality assurance, compliance and reporting, you would be hiring four to six people minimum. You can hire one of those people yourself, but you get the output of one person; with us the whole operational unit runs your program every day. It also costs far less than moving to a BPO or outsourced call center services provider. A full call center build costs more because it includes technology specification, recruiting, training and launch support. Managed operations are priced against agreed KPIs and volume rather than as a project.

The more useful question is usually return rather than cost. A call center that converts two points better, ramps agents in half the time, or stops carrying avoidable compliance risk pays back the work quickly. A cheap engagement that leaves those problems in place costs far more over a year than it saved. Request a quote and we will scope it honestly, including telling you if we are not the right fit.

Pay per call is a performance marketing model where you pay for qualified inbound phone calls rather than for clicks, impressions or form fills. You are buying conversations with people who have already raised their hand and picked up the phone, which is why pay per call typically converts far better than a cold list or a shared web lead.

Mechanically, we generate the demand through our own marketing, screen each caller against the criteria you set, covering location, qualification questions, intent and sometimes budget, then route only the callers who match to your team as a live transfer. Calls are tracked end to end, so you can see the source, the duration, the recording and the outcome of every one. Billing is usually tied to a minimum call duration or qualification threshold, so you are not paying for wrong numbers and instant hang-ups.

It sits alongside our wider lead generation and performance marketing services, and works best when the follow-up is as good as the call. That is where lead management matters, because calls have to be attributed correctly, routed to the right agent, and followed up on a defined cadence. A good pay per call program with poor lead management still leaks most of its value.

The short answer is ownership. Call center outsourcing, also sold as contact center outsourcing or BPO, means handing a campaign to an external provider who runs it their way, on their infrastructure, and reports results back to you. Managed call center operations means the operation stays yours, with your KPIs, your scorecards and your data, and we run it for you with full visibility.

Outsourcing is the faster route to capacity. You brief a provider, they staff it, and calls start being handled without you building anything. The trade is control: you generally do not choose the dialer settings, see the raw scorecards, or influence how agents are coached, and moving providers means starting over. For straightforward overflow or after-hours coverage that is often a perfectly good trade.

Managed operations suits businesses that want the operational outcome without giving up the operation. You see the dialer configuration, the QA scores, the reporting and the coaching notes, and you can take the whole thing in-house later because the process and data are yours. We offer both through our call center services. The right answer depends on how strategic the phone channel is to your business.

We manage to the numbers that move the business rather than the ones that look good on a dashboard. The core set is conversion rate, cost per acquisition, contact and connect rate, average handle time, service level, first call resolution, CSAT, agent ramp time and quality assurance score, all tracked by campaign, by agent and by hour of day so you can see where performance is actually being made or lost.

Different metrics answer different questions. Contact and connect rates tell you whether your list and dialer configuration are working. Conversion rate and average handle time tell you whether the script and the agent are working. Ramp time tells you whether recruiting and training is working. Cost per acquisition is the one that ties it all back to the business, and it is the number we usually manage the whole operation against. Managing cost and margin is a headline part of the job rather than a by-product: we look to cut the fat out of an operation immediately, so it performs better and costs less to run at the same time.

All of it is visible through reporting and analytics built during setup rather than assembled after the fact, so decisions are made on evidence within days instead of guesses within months. That reporting is also what makes coaching work: when an agent can see their own conversion by hour and their own QA scores against the team, the coaching conversation stops being an opinion and starts being a plan.

Get in touch for a free consultation. There is no cost and no obligation. We will learn about your goals, your current operation and your market, then tell you honestly how we can help and roughly what it would involve.

On that first call we will usually want to understand a few things: what you are selling and to whom, whether you have an existing call center or are starting from scratch, what your current conversion and cost per acquisition look like if you know them, what compliance requirements apply in your vertical, and what a good outcome would look like twelve months out. If you do not have all those answers yet, that is fine. Working them out is often the first piece of the engagement.

From there we will recommend a route: consulting if you want to own the operation, managed operations if you would rather we ran it, or done-for-you services if you want the results without the infrastructure. You will get a clear scope and a clear price before anything starts, and if we are not the right fit for what you need, we will say so. Book a consultation to begin.